If you are a consumer purchasing standard goods online, you normally have the right to cancel your order within 14 days of receiving the goods without giving a reason.

To exercise this right, you must clearly tell BadGoats IT Services that you wish to cancel within the applicable cancellation period.

You then normally have a further 14 days to return the goods.

For eligible standard products, you may inspect the goods in the same way you reasonably would in a physical shop.

You should take reasonable care of the product while it is in your possession.

We recommend returning the product with its original packaging, accessories, manuals, cables and other supplied items wherever reasonably possible.

Original packaging is not by itself a condition of exercising your statutory cancellation rights.

If a product has been handled or used beyond what is reasonably necessary to establish its nature, characteristics and functionality, an appropriate deduction may be made to reflect any reduction in value where permitted by law.

Unless BadGoats IT Services agrees otherwise, the customer is responsible for the direct cost of returning goods where the return is simply because they have changed their mind.

Because computers can be high-value items, we strongly recommend using a tracked and appropriately insured delivery service.

This does not apply in the same way where goods are faulty, damaged, incorrectly supplied or not as described.

Where an eligible online purchase has been validly cancelled, we will refund the appropriate amount paid for the returned goods.

Where you paid a delivery charge, the cost of the least expensive standard delivery option available for the order will also be refunded where required.

Additional charges for premium or upgraded delivery do not normally have to be refunded beyond the standard delivery amount.

We may wait until the goods have been returned, or until satisfactory evidence that they have been sent back has been provided, before completing the refund.

The standard change-of-mind cancellation right may not apply to goods genuinely made to the customer's specifications or clearly personalised.

This may include a computer built specifically to an individual customer's requested configuration where components or configuration have been selected specifically for that customer.

This exception does not remove your rights if the custom-built system is faulty, not as described or does not otherwise conform to the contract.

Standard manufacturer-built computers and other standard products sold through the BadGoats online shop are treated as ordinary goods.

A product does not automatically become a custom-built product simply because BadGoats IT Services orders it from a distributor after receiving the customer's order.

Normal consumer cancellation rights therefore apply where required by law.

Goods supplied by BadGoats IT Services must be of satisfactory quality, fit for their intended purpose and as described.

If you believe an item is faulty, damaged, incorrectly supplied or materially different from its description, please contact us as soon as reasonably possible.

Depending on the circumstances and the time that has passed, your remedies may include a refund, repair or replacement.

Consumers may have a short-term right to reject goods that do not conform to the contract within the first 30 days and receive a refund.

The remedy available will depend on the circumstances and the nature of the problem.

Where an eligible fault is reported after the initial 30-day period, a repair or replacement may normally be offered first where required by law.

If an appropriate repair or replacement cannot be provided, is unsuccessful, takes an unreasonable amount of time or causes significant inconvenience, further remedies may be available.

Products may also include a manufacturer's warranty.

A manufacturer's warranty is additional to your statutory rights and does not replace them.

Where appropriate, BadGoats IT Services may help with a manufacturer's warranty process.

BadGoats IT Services is not responsible for faults caused after delivery by accidental damage, misuse, liquid damage, inappropriate modification or other customer-caused damage.

This does not remove consumer rights relating to an unrelated original fault in the product.

Installing ordinary software or using a computer normally does not automatically remove your statutory rights.

Where damage is caused by an incorrect modification, attempted repair or inappropriate installation, BadGoats may not be responsible for that particular damage.

Online contracts for repair, diagnostic, upgrade or remote-support services may also have a cancellation period.

Where you expressly ask BadGoats IT Services to begin providing a service during the cancellation period and later cancel, you may be required to pay a reasonable amount for work already carried out where permitted by law.

Services remain subject to applicable consumer rights, including the requirement that they are performed with reasonable care and skill.

Where a deposit or advance payment is required for a custom build or specifically commissioned work, relevant conditions will be explained before the order is confirmed.

Genuine work already carried out or legitimate non-recoverable costs may be taken into account where legally permitted.

If you contact us before a standard product has been dispatched, we will normally cancel the order and process the appropriate refund.

Different rules may apply where an order is for genuinely customised or personalised goods and work has already begun.

Where an order was paid through a third-party payment provider, an approved refund will normally be returned through the same provider or original payment method.

For Buy Now Pay Later services such as Klarna or Clearpay, the payment provider will normally update, cancel or refund the customer's payment arrangement after the refund is processed.

Processing times may vary depending on the customer's bank, card issuer or payment provider.

We may ask for reasonable proof that the item was purchased from BadGoats IT Services.

Suitable evidence can include your order confirmation, invoice, receipt, payment record or other reasonable evidence of purchase.

Before returning a computer containing personal information, customers should back up any information they wish to keep where reasonably possible.

Unless a fault prevents you from doing so, please also remove personal accounts, passwords and activation locks before returning a device.

Do not send a computer or other product to an address until BadGoats IT Services has provided the appropriate return instructions.

Contact BadGoats IT Services before sending an item back.

Please include your name, order number, product concerned, whether you are cancelling, returning or reporting a fault, and a brief description of the problem where applicable.

We will then provide the appropriate next steps and return instructions.

This policy explains how BadGoats IT Services handles returns, cancellations and refunds.

It does not exclude, restrict or replace rights provided by applicable UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.