1. Who We Are

BadGoats IT Services is a UK-based sole trader providing IT services, computer repairs, upgrades, custom and pre-built computer systems, technical support and related products and services.

If you have any questions about this Privacy Policy or how your personal information is used, please contact us using the details above.

2. Information We May Collect

Depending on how you use our website or services, we may collect:

• Your name
• Email address
• Telephone number
• Billing address
• Delivery address
• Order and transaction information
• Products or services you purchase or enquire about
• Messages and communications you send to us
• Account information if you create an account
• IP address
• Browser, device and operating system information
• Website usage information
• Information required to provide remote or in-person IT support

Where payment is made through a third-party payment provider, BadGoats IT Services does not normally receive or store your complete payment card details.

Payment information is processed by the relevant payment provider.

3. How We Use Your Information

We may use your personal information to:

• Process and fulfil orders
• Arrange delivery or collection
• Provide IT support, repairs, upgrades and other services
• Respond to enquiries
• Manage customer accounts
• Take and process payments
• Provide order confirmations and service updates
• Handle refunds, returns, complaints and warranty matters
• Maintain business and accounting records
• Detect or prevent fraud, abuse or security incidents
• Improve our website and services
• Comply with legal and regulatory obligations
• Send marketing communications where you have consented or where otherwise permitted by law

4. Our Lawful Bases for Using Your Information

Under UK data protection law, we must have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on:

Contract – where processing is necessary to supply a product or service you have ordered, respond to steps you ask us to take before entering into a contract, or manage an existing customer relationship.

Legal obligation – where we need to retain or process information to comply with tax, accounting, consumer protection or other legal requirements.

Legitimate interests – where necessary for the operation, security and improvement of BadGoats IT Services, provided those interests do not override your rights and freedoms.

Consent – where you have specifically agreed to a particular use of your information, such as certain marketing communications or non-essential cookies.

Where processing is based on consent, you can withdraw that consent at any time.

5. Orders and Payments

When you place an order, we may collect the information necessary to:

• Identify you
• Process your order
• Take payment
• Deliver your purchase
• Communicate with you about the order
• Provide customer support
• Handle returns, refunds or warranty claims

Payment transactions may be processed by third-party payment providers.

Those providers will process your information in accordance with their own privacy policies.

6. IT Support and Repairs

If you ask BadGoats IT Services to repair, diagnose or provide support for a computer or other device, we may temporarily have access to information stored on that device.

We will only access information reasonably necessary to perform the requested work.

Customers should back up important files before submitting equipment for repair wherever possible.

We do not intentionally access personal files that are unrelated to the requested support or repair work.

For remote support, you may be asked to install or use remote-access software.

Access will only be used for the purpose of providing the requested support.

7. Sharing Your Information

We may share personal information with third parties where necessary to operate our business or provide your order or service.

These may include:

• Payment processors
• Delivery and courier companies
• Product suppliers and distributors
• Website hosting providers
• Email providers
• IT and security providers
• Accounting or bookkeeping services
• Government, regulatory or law-enforcement authorities where legally required

We only share information that is reasonably necessary for the relevant purpose.

8. International Transfers

Some third-party services used by our website or business may process information outside the United Kingdom.

Where personal information is transferred internationally, we will rely on an appropriate legal mechanism where required, such as an adequacy regulation or approved contractual safeguards.

9. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to comply with legal, tax, accounting, warranty and record-keeping requirements.

For example:

• Order and financial records may be retained for the period required by UK tax and accounting law.
• Customer correspondence may be retained while necessary to deal with enquiries, disputes or warranty matters.
• Account information may be retained while the account remains active.
• Technical support information will be deleted or anonymised when it is no longer reasonably required.

10. Cookies

Our website may use cookies and similar technologies.

Some cookies are necessary for the website to function correctly, for example:

• Shopping basket functionality
• Login sessions
• Security
• Checkout functionality
• Remembering preferences

We may also use optional analytics, marketing or other non-essential cookies.

Where consent is legally required, non-essential cookies will not be used until you have provided consent.

You can change or withdraw your cookie preferences where the website provides cookie controls.

You can also control cookies through your browser settings.

11. Website Security

We take reasonable technical and organisational measures to protect personal information against:

• Unauthorised access
• Loss
• Misuse
• Alteration
• Disclosure
• Destruction

However, no internet service or electronic storage system can guarantee absolute security.

12. Your Data Protection Rights

Depending on the circumstances, UK data protection law may give you the right to:

• Ask for a copy of the personal information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete certain information
• Ask us to restrict how information is used
• Object to certain processing
• Receive certain information in a portable format
• Withdraw consent where processing is based on consent

Some rights are subject to legal limitations and may not apply in every situation.

To exercise any of these rights, contact:

13. Your Right to Object

Where we process your personal information on the basis of legitimate interests, you may have the right to object to that processing.

You also have the right to object at any time to the use of your personal information for direct marketing.

14. Marketing Communications

We will only send electronic marketing communications where we have an appropriate legal basis to do so.

You can unsubscribe from marketing communications at any time by using the unsubscribe option in the message or by contacting us.

Service communications relating to an existing order, repair or customer account are not marketing communications and may still be sent where necessary.

15. Children's Information

Our products and services are not specifically directed at children.

We do not knowingly collect personal information from children unless it is reasonably necessary and lawful to provide a service involving a parent or guardian.

16. Third-Party Websites

Our website may contain links to websites operated by other organisations.

BadGoats IT Services is not responsible for the privacy practices of third-party websites.

You should review their privacy policies before providing personal information to them.

17. Complaints

If you have concerns about how we use your personal information, please contact BadGoats IT Services first so that we can try to resolve the issue.

You also have the right to complain to the UK's data protection regulator:

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including when our services, suppliers, payment providers or legal obligations change.

The latest version will always be published on this page together with the date it was last updated.